•A predictable degree of uniformity and dependability at low cost and suited to the market (Dr. Edward Deming)
•Degree to which a set of inherent characteristics fulfills the requirements (ISO 9000)..
•CONSISTENTLY MEETING AND EXCEEDING CUSTOMER NEEDS IN TERMS OF:
»REQUIREMENTS
»COST
»DELIVERY SCHEDULE
»SERVICE
QUALITY CONTROL
•Part of quality management focussed on fulfilling quality requirements (ISO 9000)
•Process by which product quality is compared against standards and action is taken if there is nonconformance
»Involves detecting and fixing defects (management by outputs)..
•Relates to a product or service
•Verifies whether specific attributes are in or not in a particular product or service
•Identifies defects with the purpose of removing defects.
QUALITY ASSURANCE
•Part of quality management focussed on providing confidence that quality requirements will be fulfilled
•Set of planned and systematic activities to provide confidence that products and services will conform to specified requirements and meets user needs
»Involves preventing defects (management by inputs)..
•Helps establish processes
•Sets up measurement programs to evaluate processes
•Identifies weaknesses in a process and improves them
•Primarily a management responsibility, performed as staff function.
QUALITY MANAGEMENT SYSTEM
Management system to direct and control an organisation with regard to quality (ISO 9000).
